Shipping & Returns
Art Prints
Every print is made to order. Production takes 3–5 business days from the date of your order, and shipping takes 2–7 business days once the carrier receives your artwork. Shipping costs are shown at checkout.
Original Paintings
Originals ship within the US only, at a flat rate based on size, shown at checkout. Each original is carefully wrapped and ready to ship within 3 business days, and delivery takes 2–7 business days after that. As soon as your painting ships, Sallie forwards the tracking details to you personally and stays closely involved through every step of shipping and delivery.
Free Studio Pickup
Choose "Studio Pickup" at checkout to collect your original painting at the SallieO Art studio in Bel Air, Maryland, with no shipping charge. We'll email you to arrange a time.
Returns
Because each print is made to order, we can't accept returns or exchanges for a change of mind. Original paintings are one-of-a-kind and are final sale.
Damaged, Misprinted or Wrong Item
If your artwork arrives damaged, please take a photo right away of the artwork showing the damage and a photo of the shipping box, then contact us within 24–48 hours of delivery so we can file the shipping insurance claim. You don't need to send anything back.
Prints: we'll send a replacement at no cost.
Originals: every original is carefully wrapped to arrive safely. If one is ever damaged, we'll repair it, or issue a refund if a repair isn't possible.
Questions?
Reach us anytime through our Contact page.
